Hottrendzearrings.com ship within 48 to 72 hours of receiving your order unless the order is placed on the weekend and or holiday, then the order will be shipped on the following business day. Customized Name Jewelry takes longer to be delivered, because product has to be made. We ship U.S.P.S Ground Shipping. There is a flat rate for shipping which is $3.99. We have free shipping for orders that is over $25.00 ( U.S Customers only). Our responsibility for delivery ends when we deliver the package to the shipping carrier here in the United States. Please make sure to double check your shipping address as we are not responsible for the delivery of packages sent to the wrong address due to the customers typo mistakes. If you would like to have your packaged insured you can check the insurance option during the checkout process or you can email us at firstname.lastname@example.org within 1 hour of order being placed . All U.S. orders have a tracking number through U.S.P.S, which will be sent to you by email or is located in the notes for that order. If you would like us to ship out a package through express shipping contact us email@example.com and we will send you an invoice for $18.99 to $24.99 depending on your location through Paypal for the additional charges. Orders over $200.00 will be sent using a Signature Confirmation, if you request a Signature Confirmation and your order is under $200.00, you will be sent a paypal invoice for an additional $2.00. If your order is over $100.00, we cannot ship to a different address then your bill to address.
No shipping is guaranteed regardless of the method of shipping you choose. Delays through customs, handing in local areas, on going theft in remote areas are NOT THE RESPONSIBILITY OF Hot Trendz. Our responsibility for delivery ends when we deliver to the shipping carrier here in the United States. You can get Priority Shipping , which is an extra $18.95, in which an additional paypal invoice will be sent to you.If you require a specific ship arrival date please notify us immediately at firstname.lastname@example.org and we will reprice your shipping accordingly. International Postal orders cannot be tracked with USPS once the package leaves the United States, for more information on your package please contact your countries postal service. International Postal shipments will receive a customs number only. Please allow 2-3 weeks for your package to arrive before contacting us.
We only give full refunds for Defective and Damaged Merchandise, due to type of products we sell(fashion jewelry) . If you receive Defective or Damaged Merchandise, Contact us within 5 days of receiving your package at email@example.com for a refund or credit whichever your choice. If possible, send us a picture to our email firstname.lastname@example.org and describe the problem to make the process faster. Packages need to be postmarked 5 days from the initial contact about the package. Shipping charges are not refundable.
Customers are only allowed to get a store credit for orders that they are not satisfied with due to the color, shape, or size, because the descriptions are posted on the product page. Customers are only allowed one exchange due to size,color, or shape for no return fee. The next occurrence you will be issued a 20% return fee because we do not resell jewelry once it is returned. Contact us within 5 days from the time you receive your package for credit approval. Shipping is customers responsibility and we will not accept collect packages. Once the merchandise is received you will be notified and issued a store credit.
Packages can be shipped to:
PO Box 809